Refund Policy

Milnah Refund and Exchange Policy

At Milnah, we are committed to providing high-quality products to our customers. Please review our policy below:

No Refunds or Exchanges

  1. All Sales Are Final

    • Once an order is placed and payment is processed, it cannot be canceled, refunded, or exchanged.
    • By completing a purchase, customers acknowledge and agree to this policy.

  2. Exceptions

    • Refunds or exchanges will only be considered if the product:
      • Is defective or damaged upon arrival (proof required).
      • Was shipped incorrectly (e.g., wrong product or size sent).
    • Customers must notify us within 24 Hours of delivery and provide photographic evidence for any claims.

  3. Sizing Issues

    • Products ordered in the size selected by the customer are not eligible for refunds or exchanges.
    • Customers are encouraged to review our size chart before making a purchase.

Shipping Address Accuracy

  1. Customer Responsibility

    • Customers are responsible for providing accurate and complete shipping details at checkout.
    • Milnah is not liable for delays, non-delivery, or loss of packages due to incorrect or incomplete addresses.

  2. Undeliverable Packages

    • If a package is undeliverable due to an incorrect address, the customer is responsible for additional shipping fees to reship the package.
    • If the package is not returned to Milnah, no refund or replacement will be issued.

Customer Agreement

By completing a purchase, customers acknowledge and agree to the terms outlined in this policy. This policy is available on our website and referenced in order confirmation emails.